Contact The Quirky Workshop
Have a question before placing an order? Need help with a custom size, delivery, an existing order or something you’d like us to make? Contact us at The Quirky Workshop and we’ll do our best to help.
We’ll Never Leave You Wondering.
We always reply!
Because many of our products are handmade, made to order or produced using CNC machining, woodworking, laser cutting and 3D printing, we know there can sometimes be a little more to think about than when buying an ordinary off-the-shelf product.
Whether you need to double-check some measurements, ask about a custom wooden product, discuss a personalised idea or find out whether we can manufacture something to your requirements, please get in touch. If it’s something we can make, modify or help you figure out, we’ll be happy to talk it through with you.
You can contact us about:
- Order updates and delivery questions
- Custom sizes and measurements
- Handmade and made-to-order products
- CNC-machined and wooden products
- Personalised or custom designs
- Returns, refunds and cancellations
- Damaged deliveries
- Product questions
- Something completely custom you’d like us to make
Looking for Something a Little Different?
Some of our favourite ideas start with a customer asking, “Can you make this?”
If you have an idea for a custom-made product, unusual size or personalised design that you can’t find in our store, send us the details. With CNC machining, woodworking, laser cutting and 3D printing available in our workshop, we may be able to turn your idea into something real.
Don’t worry if you don’t have a technical drawing or know exactly how it needs to be made. Tell us what you’re trying to achieve and we’ll take it from there.
Independent Consumer Information
We’re always happy to answer questions about purchases made through The Quirky Workshop. For independent information about your rights when shopping online in the UK, you can also visit GOV.UK Consumer Protection or Citizens Advice Consumer.
These are external resources and are provided for additional independent guidance.
Whatever the Question, Get in Touch
Big question, small question or wonderfully strange idea — we’d rather you ask.
Contact us at The Quirky Workshop and we’ll get back to you as soon as we can.
FAQs
Absolutely! Many of our products can be made to suit your space. If you need a different size, have an awkward measurement or simply aren’t sure what will fit, get in touch and tell us what you need. We’ll let you know what’s possible.
We love making things a little different! Depending on the product, we may be able to change the size, design, finish or other details to create something that works for you. Send us your idea and we’ll see what we can do.
Because many of our products are made to order, production times can vary depending on the item and how busy the workshop is. Any estimated production or delivery information shown on the product page should give you a good idea of when to expect your order.
We carefully package every order to help it arrive safely. The delivery method used will depend on the size, weight and type of product you’ve ordered. Larger handmade items may need a different delivery service from our smaller products.
Contact us as soon as possible if you need to change something. If we haven’t started making, preparing or dispatching your order, we’ll do our best to help. For made-to-order or personalised products, changes may not always be possible once work has started.
If you need to cancel an order, please contact us as soon as possible. Your cancellation rights can depend on what you’ve ordered, particularly where an item has been made to your specification or personalised. Please see our Terms & Conditions and Returns Policy for full details.
Yes! You can earn The Quirky Workshop Reward Points on eligible purchases and use your points towards rewards on future orders. Sign in to your account to see your current points and available rewards.
No! As long as your account exists, your points will never expire. Your account is the best place to check your current Reward Points balance and any applicable reward information. You can also find the full details in our Reward Points Loyalty Programme Terms & Conditions.
First, have a quick look in your spam or junk folder, as automated order emails occasionally end up there. If you still can’t find it, contact us with the name and email address used for your order and we’ll be happy to help.
