Privacy Policy

Last updated: 23 September 2026

Your Privacy at The Quirky Workshop

At The Quirky Workshop, we believe your personal information should be treated with the same care we put into the things we make.

This Privacy Policy explains what personal information we collect when you visit or shop with The Quirky Workshop, why we need it, how we use it, who it may be shared with, how long we keep it and the rights you have over your information.

thequirkyworkshop.co.uk is operated and managed by Arc-Tech Engineering Ltd. For the purposes of applicable UK data protection law, Arc-Tech Engineering Ltd is responsible for the personal information described in this Privacy Policy.

This policy applies when you:

Visit thequirkyworkshop.co.uk
Create or use a customer account
Browse or purchase our products
Contact us or submit an enquiry
Sign up for communications where offered
Participate in promotions, collaborations or events
Otherwise interact with The Quirky Workshop

We aim to handle personal information fairly, transparently and securely in accordance with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018.

Privacy at a Glance

We know privacy policies aren’t exactly thrilling reading, so here are the important bits.

What personal information do we collect?

The information we collect depends on how you use The Quirky Workshop.

It may include your name, email address, telephone number, billing and delivery addresses, account information, order information, correspondence and certain technical information associated with using our website.

Why do we need your information?

We primarily use personal information to:

Process and deliver your orders
Take and administer payments
Create and manage customer accounts
Provide customer service
Respond to questions and enquiries
Handle returns, refunds and complaints
Keep our website and customers secure
Prevent fraud
Meet our legal and accounting obligations
Improve our website and services
Send marketing where you have requested or permitted it

We don’t collect personal information simply for the sake of having it.

Do we collect sensitive personal information?

We do not intentionally request or routinely collect special category personal information through our normal online shop and customer account services.

Please avoid including unnecessary sensitive personal information when contacting us.

Do we sell personal information?

No.

The Quirky Workshop does not sell your personal information.

Do we share personal information?

Sometimes information needs to be provided to trusted service providers so that we can run our shop and fulfil your order.

For example, this can include payment providers, delivery companies, website hosting providers and technology providers.

We aim to provide only the information that is reasonably necessary for the service being performed.

More information about this is provided below.

What Personal Information Do We Collect?

When you shop with us, create an account or contact us, we may collect information including:

Your name
Email address
Telephone number, where provided
Billing address
Delivery address
Username and account details
Encrypted or authentication information associated with your account
Communication preferences
Products you’ve purchased
Order and transaction information
Delivery information
Messages and correspondence you send us
Information you provide when requesting a custom product or quotation
Information you voluntarily provide through forms on our website

Certain technical information may also be generated when you use our website, such as device, browser, security, cookie or website usage information.

For more information about cookies and similar technologies, please see our Cookie Policy.

Payment Information

We use trusted third-party payment providers to securely process payments.

Depending on the payment methods available when you order, these may include services such as PayPal, Stripe, Klarna, Clearpay/Afterpay, Apple Pay, Google Pay or other card-payment providers.

Your chosen payment provider may collect and process payment information directly in accordance with its own privacy policy.

We do not need to receive or store your complete payment-card details simply to fulfil your order.

However, we may receive information about the transaction from a payment provider, such as confirmation that payment was successful, the amount paid, payment status, refunds and transaction references.

How Do We Use Your Personal Information?

We only use personal information where we have an appropriate reason and lawful basis for doing so.

Depending on the circumstances, we may process your information for the following purposes.

Processing & Fulfilling Your Order

We use the information you provide to:

Process your purchase
Confirm your order
Take or verify payment
Make or prepare your products
Arrange delivery
Provide order updates
Process returns or refunds
Deal with problems relating to your order

In most cases, this processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.

Managing Your Customer Account

If you create an account, we may use your information to create, maintain and secure it, allow you to sign in and provide account features such as viewing previous orders.

Customer Service

If you contact us, we use the information you provide to understand your question and respond to you.

This may include dealing with product enquiries, custom-size requests, delivery questions, complaints, returns or problems with an order.

Security & Fraud Prevention

We may process certain information where necessary to protect our website, business and customers against fraud, abuse, malicious activity and unauthorised access.

Legal & Accounting Requirements

We may need to retain and process certain information to meet legal, tax, accounting, regulatory or record-keeping obligations.

Improving The Quirky Workshop

Where permitted, we may use appropriate information to understand how our website and services are performing and identify ways to improve the customer experience.

Where cookies or similar technologies require consent, they will be handled in accordance with the choices you make through our cookie consent system.

Marketing

Where applicable, we may use your information to send marketing communications where you have given consent or where another lawful basis permits us to do so.

You can unsubscribe from marketing communications at any time.

Our Lawful Bases for Using Personal Information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on what we’re doing, these may include:

Contract — where processing your information is necessary to provide something you’ve ordered or take steps you’ve requested before placing an order.

Legal obligation — where we’re required to process or retain information to comply with the law.

Legitimate interests — where processing is reasonably necessary for the operation, protection or improvement of our business and those interests are not overridden by your rights and interests.

Consent — where you’ve actively given us permission for a particular use of your information. Where we rely on consent, you can withdraw it.

The lawful basis we rely on depends on the particular reason we are using your personal information.

Who Do We Share Personal Information With?

We do not sell your personal information.

However, running an online shop requires us to work with other businesses and service providers.

Where necessary, personal information may be provided to categories of recipients such as:

Payment processors and payment providers
Delivery companies and couriers
Website hosting providers
Website security and fraud-prevention services
Ecommerce and website technology providers
Email and communication providers
Cookie consent and analytics providers
Professional advisers such as accountants or legal advisers where necessary
Government, regulatory or law-enforcement authorities where legally required

For example, a delivery company needs enough information to know where to deliver your parcel.

We aim to limit the information provided to third parties to what is appropriate for the service they are performing.

Third-party providers may also process information under their own privacy policies where they act independently.

Information Received From Other Companies

Most of the personal information we use is provided directly by you.

However, we may also receive limited information from third parties involved in providing our services.

For example, a payment provider may tell us whether a payment has been authorised or refunded, while a delivery provider may supply tracking or delivery-status information.

We may also receive information generated through website, security or analytics services where these are used and permitted.

Cookies & Similar Technologies

Like most online shops, The Quirky Workshop uses cookies and similar technologies.

Some are necessary to make important features such as your shopping basket, customer account and checkout work properly.

Others may be used for preferences, analytics or other purposes where permitted.

For a full explanation of the cookies we use and how you can manage your choices, please read our Cookie Policy.

How Do We Keep Your Personal Information Safe?

Protecting customer information is important to us.

We use appropriate technical and organisational measures intended to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

We also use reputable third-party providers for important services such as website hosting and payment processing.

However, no website, electronic transmission or storage system can guarantee absolute security. We therefore cannot promise that unauthorised third parties will never be capable of defeating security measures.

If you believe your account or personal information may have been compromised, please contact us as soon as possible.

How Long Do We Keep Your Personal Information?

We don’t want to keep personal information for longer than we reasonably need it.

How long information is retained depends on why it was collected and whether we have a legal, accounting, contractual or other legitimate reason to retain it.

For example, certain order and transaction records may need to be retained after an order has been completed to meet tax, accounting, legal, warranty, fraud-prevention or dispute-resolution requirements.

When personal information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it.

Your Account Information

If you have a customer account, you can log in to review or update certain account information.

If you’d like your account closed, you can also contact us.

Closing an account doesn’t necessarily mean that every piece of information connected with previous transactions can immediately be deleted.

We may need to retain certain records where required or permitted for purposes such as:

Tax and accounting
Fraud prevention
Resolving disputes
Processing or defending legal claims
Enforcing our terms
Meeting other legal obligations

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

Access personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of information in certain circumstances
Restrict processing in certain circumstances
Object to certain uses of your personal information
Request data portability where applicable
Withdraw consent where we rely on your consent

Not every right applies in every situation, as this can depend on the reason and lawful basis for processing your information.

If you’d like to exercise a privacy right, please contact The Quirky Workshop.

We may need to verify your identity before completing certain requests to make sure personal information isn’t disclosed to the wrong person.

International Data Transfers

Some of the technology and service providers used to operate an online business may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we aim to ensure appropriate safeguards or other lawful transfer mechanisms are used where required by applicable data protection law.

Children’s Privacy

The Quirky Workshop website and online shop are not intended to knowingly collect personal information directly from children where parental or guardian involvement would be required by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us.

Changes to This Privacy Policy

Things change — websites grow, services improve and privacy rules can be updated.

We may therefore update this Privacy Policy from time to time to reflect changes to our website, business, service providers, processing activities or applicable legal requirements.

The “Last updated” date at the top of this page will show when this policy was most recently revised.

Questions About Your Privacy?

We want you to feel comfortable shopping with us and to understand what happens to your information.

If you have a question about this Privacy Policy, would like to exercise one of your privacy rights or have a concern about how your information has been handled, please contact The Quirky Workshop.

The Quirky Workshop
Operated by Arc-Tech Engineering Ltd

You also have the right to raise a concern with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Our Approach to Your Privacy

Your information isn’t interesting to us because it’s data — it’s important because it’s yours.

We use personal information where it’s needed to run The Quirky Workshop, fulfil orders, help our customers, keep our website secure, meet our obligations and improve the service we provide.

We aim to keep things clear, secure and transparent, without collecting or using personal information unnecessarily.

That’s how we’d want our own information treated, and it’s how we intend to treat yours.